Case Manager

Position: Case Manager / ECM and CS Provider (Non-Exempt) $21-$27/hour / Burney, CA

Department: Behavioral Health Reports To: Behavioral Health Director

POSITION SUMMARY:
Under minimal supervision, work independently and together with MVHC staff, providers, and other community agencies to provide outreach and direct Enhanced Care Management (ECM), Community Support (CS) services, and general case management services to help clients achieve wellness and recovery goals.

AREAS OF RESPONSIBILITY & ESSENTIAL DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which become essential to the position.

1. Provide outreach and direct ECM/CS/case management services in a professional and culturally competent manner to persons/families. Case managers work together with MVHC staff to:
• Initiate contact and establish positive rapport with clients/potential clients
• Maintain monthly contact with ECM/CS clients and submit claims for billable services
• Track the status of ECM/CS clients (Enrolled, Currently in Outreach, Excluded)
• Prepare and submit timely and accurate reports to the CalAIM Program Manager for submission to Managed Care Plans (MCPs) and DHCS as required.
• Interview clients to identify areas of need, strengths, resources, and goals
• Provide clients with empathy, encouragement, support, and facilitate problem solving
• Help clients make use of their own strengths and resources in addressing their needs/goals
• Assist clients in obtaining basic needs (i.e. food, clothing, transportation, etc.)
• Advocate for clients as needed to obtain housing, public benefits, and other community resources
• Assist clients in finding and using opportunities and resources to improve their quality of life (e.g. education, employment, volunteering, recreation, etc.)
• Help clients develop budgeting and money management skills
• Coach clients regarding activities of daily living, social skills, and communication skills
• Assist in coordinating emergency services as needed
• Assist and coordinate scheduling of appointments and tracking referrals for clients as needed
2. Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness, and recovery among clients. This includes participation in
team meetings, daily communication with team members, collaborative problem solving and advocacy.
3. Partner with providers to assess needs, develop and monitor care plans, and implement strategies that address both immediate and long-term client goals, ensuring integrated and effective care coordination
4. Complete documentation of interactions, assessments, interventions, and services provided on a daily basis
5. Build collaborative relationships with MVHC staff, social service providers, schools, employers, emergency personnel, and other community agencies and individuals
6. Increase professional competence by participating in available training opportunities
7. Participate in short- and long-term planning and development of agency programs
8. Attend weekly team meetings, and other meetings as appropriate
9. Other projects and tasks as assigned
10. Become familiar and efficient utilizing MVHC’s EMR and tracking systems
11. Ensure strict adherence to HIPAA and other regulatory requirements to maintain patient confidentiality and data security.

SUPERVISORY RESPONSIBILITIES:
This job has no direct supervisory responsibilities but is responsible for working with and
delegating tasks to appointment coordinators, medical assistants, and other staff as needed. This job will provide feedback on support staff performance to Behavioral Health Director or other supervisors as requested.

BEHAVIORAL STANDARDS:
1. Adheres to Policies & Procedures
2. Participates in team systems
3. Performs duties ethically
4. Maintains client confidentiality
5. Demonstrates ability to re-prioritize duties as the need arises
6. Uses time efficiently
7. Be responsible for co-workers & client satisfaction
8. Displays flexibility in accepting, changing, or carrying out assignments
9. Maintains a neat, clean, & safe work environment throughout the facility
10. Performs job duties in a quality manner

QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have cultural competency, strong customer service and
interpersonal skills, and be willing to submit to and pass a pre-employment drug screening.

Education/Experience:
Bachelor’s degree in Public Health, Healthcare Administration, Social Work, Nursing, Public Administration, a related field, or the equivalent in related experience.

Experience in areas such as homelessness, housing instability, substance use, mental health, abuse, incarceration, foster care, violence exposure, or financial instability and knowledge of local community resources and service systems is highly valued.

Certificates and Licenses:
Must possess a valid driver’s license, have a clean driving record, and be willing to travel as needed. CPR certificate preferred.

Language Ability:
Must have excellent communication skills; Ability to speak publicly and one-on-one in an effective and persuasive manner; Ability to read, write, analyze, and interpret complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.

Math Ability:
Must have intermediate math skills sufficient to help clients develop budgets and manage personal finances. This includes basic abilities to add, subtract, multiply, and divide.

Reasoning Ability:
Must have very high reasoning skills; Ability to assess mental status and determine needs for emergency interventions or other forms of care; Ability to define problems, collect information, establish facts, and draw valid conclusions.

Computer Skills:
To perform this job successfully, an individual should have good working knowledge of Windows operating systems, Microsoft Office Suite – Word, Excel, Outlook, and Internet browsers and related software. Must have experience in data tracking, reporting, and use of electronic health records (EHR).

Equipment Skills:
Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems