Referral Coordinator
Full Time + Benefits/PTO
Non-Exempt

AREAS OF RESPONSIBILITY: The referral coordinator is directly responsible for
coordinating and ensuring that all consultations and referrals to outside specialists are
completed and reviewed in a timely manner.


QUALIFICATIONS: High school diploma, two years experience or education in
business and basic knowledge of computers. Ability to deal with people in a pleasant and
courteous manner, even under stressful conditions. Ability to work in a fast paced
environment maintaining patient confidentiality and professionalism in a team-oriented
environment. Must maintain confidentiality relating to MVHC personnel, and
information that could result in proprietary damage to MVHC. Must possess current
valid California or Oregon ID Card.


REQUIREMENTS AFTER HIRE:
Obtain current CPR card.
Clean and appropriate business attire.


DUTIES AND RESPONSIBILITIES: It is the referral coordinator’s responsibility to
access provider lists that are auto populated in the electronic health record and send
pertinent information to the requested specialist.
The Referral Coordinator documents information regarding the referral in the patient’s
chart in the electronic health record. The tracking list is to be monitored and the Referral
Coordinator is responsible for follow up of outstanding referrals. Referral Coordinator is
to contact the patient and/or the specialist to help complete the referral cycle to ensure
that all referrals are complete.
Be punctual in arriving at work so that all necessary duties can be accomplished by the
end of the work day. Immediately notify Supervisor of impending backlog of work on
busy days.
The Referral Coordinator may be required to perform other duties as part of the clinic
team.


CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our
dedication to high-quality customer care. As a Community Health Center, our patients are
our vitality; therefore, every patient will be treated accordingly.
At MVHC a customer is defined as but not limited to a patient, vendor, contractor,
granting agency, community business, and employee. Customers will be treated with the
utmost dignity and respect regardless of their socio-economic status, insurance type, job
position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate
termination.
Every employee of MVHC will adhere to the Accountability Measures outlined either at
the onset of employment or at the date of this signed job description. Should these
expectations not be upheld, the employee understands that disciplinary action will be
taken which could lead to immediate termination.
By signing this job description, the employee commits to providing the highest quality
customer care and will strive to make each patient feel as though they are the only one.


PHYSICAL REQUIREMENTS: Sitting, standing, walking, bending/stooping,
squatting/crouching, climbing, balancing, reaching, twisting/turning, pulling, stand up
lifting to 30 pounds, speaking/hearing on phone and in person, reading, writing, close eye
work, repetitive motion of hands, fine and gross manipulation, up/down and side/side
hand motion, working with others, exposure to public/staff/providers, fast work pace,
frequent change, and frequent interruptions.

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