Director of Nursing
Full Time + Benefits/PTO
SUMMARY: The Nursing Director is primarily responsible for providing and overseeing back-office support services, ensuring high quality nursing and medical assistant care for all clinic providers and patients. The Nursing Director evaluates and schedules back-office staff. Must have the ability to work outside of normal business hours if the need arises, including clinical back-office coverage. Will need to travel to all MVHC locations to provide onsite support and administrative presence.
QUALIFICAITONS: Graduate of accredited nursing school, have a current California RN license and current CPR certification. Ability to work in a fast-paced environment, prioritize to maintain optimum clinic back-office flow, maintain patient confidentiality and be flexible to meet the needs of patients, providers and co-workers, and use discretion/good judgment while doing so. Must maintain confidentiality relating to MVHC personnel, patients and information that could result in proprietary damage to MVHC. Must possess current valid California or Oregon Drivers license and auto liability insurance.
REQUIREMNETS AFTER HIRE: Clean and appropriate business attire; maintain license; current CPR card.
DUTIES AND RESPONSIBILITES: The RN coaches back-office staff on the importance and techniques of procedures to ensure quality and accuracy and is a role model in carrying out all nursing duties and communication in a manner, which stresses quality of care for MVHC patients. It is the RNs responsibility to train and monitor back-office staff for high standards of care and take appropriate action when quality needs improvement, including annual competency testing for back-office staff.
Assists human resource staff in interviewing and selecting applicants for hire in the back office. Ensures that back-office staff are meeting professional nursing standards by orienting, training, and coaching new staff to the proper procedures in the back-office function, ensuring that new staff have read and understand the policies/procedures, Back Office Procedure Manual, and are implementing them.
Trains, coaches, and monitors back-office staff on the importance of customer service, i.e., consistently prompt service for appointments, warm and courteous treatment to all patients, and tactful management of difficult and/or complaining patients.
Must have knowledge of and use universal precautions with consistency. Have knowledge of immunization protocol and follow protocol. Demonstrate proficient knowledge of sterile technique and sterile field. Autoclave and sterilize instruments/equipment per protocol.
Maintain accountability that includes efficient use of time and materials. Adhere to MVHC policies and procedures.
Demonstrate patient advocacy that ensures patients’ rights of privacy, safety and confidentiality. Select appropriate area of growth for maintaining current practice. Maintain a minimum of 30 hours every two years of continuing education.
Is in expert in back office electronic health record processes, providing input and assistance to administrative staff in workflow building, training, etc.
Perform other duties as assigned, demonstrating flexibility and willingness to do extra work as needed, on an intermittent basis. May be cross trained for other programs and be required to work programs as needed such as CHDP, Family Pact, VFC, COVID vaccine/policies, and others.
CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our dedication to high-quality customer care. As a Community Health Center, our patients are our vitality; therefore, every patient will be treated accordingly.
At MVHC a customer is defined as but not limited to a patient, vendor, contractor, granting agency, community business, and employee. Customers will be treated with the utmost dignity and respect regardless of their socio-economic status, insurance type, job position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate termination.
Every employee of MVHC will adhere to the Accountability Measures outlined either at the onset of employment or at the date of this signed job description. Should these expectations not be upheld, the employee understands that disciplinary action will be taken which could lead to immediate termination.
By signing this job description, the employee commits to providing the highest quality customer care and will strive to make each patient feel as though they are the only one.
PHYSICAL REQUIREMENTS: Sitting, standing, walking, bending/stooping, squatting/crouching, balancing, reaching, twisting/turning, pulling, lifting up to 30 pounds, speaking/hearing on phone and in person, reading, writing, close eye work, repetitive motion of hands, fine and gross manipulation, up/down and side/side hand motion, positioning patients, exposure to bodily fluids, exposure to infectious disease, exposure to emotional crisis of others, exposure to solvents/chemicals, exposure to public/staff/physicians, working with others, fast work pace, frequent change, frequent interruptions, independent problem solving, and travel by auto to other sites.