Full Time + Benefits/PTO
AREAS OF RESPONSIBILITY: The Billing Assistant demonstrates a consistent
commitment to quality and customer service with patients, clinical staff, and providers.
Handles all aspects of patient billing including billing chart prep, statements, and patient
communications for medical and dental clinics. The Billing Assistant must have a
working knowledge of all duties listed below.
QUALIFICATIONS: High school diploma, two years experience (medical billing
preferred), excellent communication and organizational skills, good English, grammar,
spelling, and the ability to be accurate. Computer literate, basic math skills, and
proficient typing/keyboarding. Knowledge of Medical CPT, HCPCS, modifiers and
ICD-10 codes. Requires ability to answer patient and insurance questions by phone and
in person and maintain strict patient confidentiality at all times. Must maintain
confidentiality relating to MVHC personnel, and information that could result in
proprietary damage to MVHC. Must be flexible, work both independently and as a team
player, and sit for long periods. Must have the ability to work various shifts, may at
times be asked to travel to other MVHC clinic sites. Must have valid California or
Oregon driver’s license and auto liability insurance.
REQUIREMENTS AFTER HIRE:
Obtain current CPR card.
Clean and appropriate business attire.
DUTIES AND RESPONSIBILITIES:
Review and scrub all accounts for patients with scheduled appointments up to three
business days prior to their scheduled appointment.
Run any unverified eligibility checks, correct insurance information and ranking, and add
notes to assist front office staff in completing patient financial registration.
Make corrections to any accounts with errors, check for unbilled insurances, verify
sliding fee status, complete any missing information on current insurance policies, and
request additional information from staff or patients when appropriate.
Ensure patient payments are posted same day received and perform reconciliations within
one business day.
Work closely with the Finance department to ensure all payment journals are complete
and closed so day closes can be completed within 4 business days.
Run and audit statements the first day of each month ensuring accuracy, and submit the
electronic statement batch within two weeks of creation.
Print demand statements for any accounts suppressed in the electronic statement batch,
ensuring all accounts receive statements on a monthly basis. If an account review
statement is required, document that such a statement has been printed and mailed.
Review Quest invoices for accuracy, work with clinical staff to determine updated
diagnosis information, and submit corrections to Quest billing.
Verify corrected invoices and send to Finance with payment approval.
Handle phone calls from patients and insurance companies accurately and in a
professional manner. Respond to all patient inquiries within one to two business days.
Assist all clinical staff with questions and concerns regarding patient billing accurately
Perform other duties as assigned, demonstrating flexibility and willingness to do extra
work as needed on an interim basis. May be cross-trained for other positions and may be
required to work in those positions as needed.
CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our
dedication to high-quality customer care. As a Community Health Center, our patients are
our vitality; therefore, every patient will be treated accordingly.
At MVHC a customer is defined as but not limited to a patient, vendor, contractor,
granting agency, community business, and employee. Customers will be treated with the
utmost dignity and respect regardless of their socio-economic status, insurance type, job
position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate
Every employee of MVHC will adhere to the Accountability Measures outlined either at
the onset of employment or at the date of this signed job description. Should these
expectations not be upheld, the employee understands that disciplinary action will be
taken which could lead to immediate termination.
By signing this job description, the employee commits to providing the highest quality
customer care and will strive to make each patient feel as though they are the only one.
Frequent: sitting, standing, walking, working on computer six to eight hours daily,
lift/carry objects up to 24lbs, repetitive motion of hands, close eye work. Constant:
listening, speaking in person or on the phone, reading, writing.